Terms and Conditions

General Cancellation Terms:

The Participant agrees to the following membership cancellation policy, which applies to all Altitude memberships. Cancellation requests of all kinds, including medical reasons, will follow the policies listed below:

• Cancellation Requests:
  • Cancellation requests must be submitted before the Participant’s renewal date.
  • Submission of requests should be through written confirmation via email to mail@altitudeathletictraining.com.
  • Avoid sending cancellation messages via social media platforms. Phone or in-person confirmations require follow-up with written confirmation via email to mail@altitudeathletictraining.com.
  • No cancellation fees or penalties apply currently.
• Submission Deadline:
  • All cancellation requests must be submitted and received before the Participant’s renewal date. It is the Participant’s responsibility to keep track of upcoming renewal dates.

Specifics for Summit and Summit+ Memberships:

• Custom Program Considerations:
  • Summit and Summit+ members follow carefully designed programs created by their coach.
  • Coaches invest time and resources in developing custom programs, preparing future phases based on weekly-monthly blocks.
  • Members are urged to respect coaches’ time and efforts by providing advanced notice before cancellation.

Late Cancellation Policy:

• Prepaid Plans (3 months, 6 months, 12 months):
  • Cancellation requests submitted after the renewal date are considered late cancellations.
  • In late cancellation circumstances, the Participant will be refunded 50% of the prorated monthly amount on the remaining monthly membership term, minus a 3% administration fee.
    • For example, if the participant wishes to cancel a 6-month membership, and has used 3 months + 1 week (into their 4 month), they will be refunded 50% of the remaining 2 months, less the 3% fee.
  • Participants are responsible for providing written notice in advance of their renewal date.
  • Month-to-Month memberships do not apply
• Prepaid Summit+ Plans (3 months, 6 months, 12 months with additional personal training sessions used):
  • Refund considerations for Summit+ plans are specific.
  • Participants will be refunded 50% of the prorated monthly amount on the remaining monthly membership term.
  • An additional deduction of $150 will be made for every personal training session used beyond one per week.
  • Participants must provide written notice before their renewal date.

Note: The above policies are subject to change, and members are encouraged to stay informed about any updates to the cancellation policy.

General Hold Terms:

The Participant agrees to the following membership hold policy, applicable to all memberships per membership cycle. Members may freeze or hold their membership for a specified period under the conditions outlined below.

• Hold Period Requirements:
  • A minimum of 5 days is required to use the hold periods.
  • Members must notify us via email, phone call or in-person at least 24 hours before their designated hold start date to initiate a membership hold. Social media messages or other forms of contact are not applicable

Allocated Hold Periods:

The duration of the hold periods varies based on the membership term length. The allocated hold periods for each membership term are as follows:

Membership Extension:

• All payments drawn before the requested hold will not be refunded.
• Clients’ memberships will be extended by the number of frozen weeks or months.

Medical Hold Extensions: Hold periods may be extended for medical reasons upon presentation of a doctor’s note. A valid doctor’s note must be submitted prior to the hold start date to qualify for an extended hold. This extension must also adhere to the minimum hold period requirements and notice.

Early Hold Termination: If the participant wishes to resume their membership before the end of the scheduled hold period, they must notify us in advance. Membership billing will resume accordingly.

Restrictions During Hold Period: During the hold period, the participant’s access to the facility and all membership benefits will be temporarily suspended, including access to training programs.

Note: It is the responsibility of the Participant to adhere to the minimum notice requirement and communicate any hold requests in a timely manner. Failure to comply may result in the hold request not being processed.

If the Participant cancels their membership at any time and returns at a later date they will be subject to any rate increases at the time of enrolment.

Altitude Athletic Training will not provide refunds retroactively for any cancellation requests. Membership cancellations are processed by sending written notification via email to mail@altitudeathletictraining.com. Please do not send cancellation messages to our Facebook page or other social media sites. Membership cancellations made via phone or in-person must be followed up with written confirmation via email to mail@altitudeathletictraining.com

Altitude Athletic Training does not issue refunds if you do not use your membership.

Refund Policy Clause

Refunds will only be issued to the original payment method used for the purchase. Refunds cannot be transferred to a different credit card or any other payment destination to ensure the security and integrity of the refund process. If the original card is expired or cancelled, the customer’s bank typically reroutes the refund to their new or replacement card. In instances where a replacement card is not available, the bank usually deposits the refund directly into the customer’s bank account.

1. New Summit and Summit+ Memberships: New Summit and Summit+ memberships commence with a comprehensive two-part performance assessment.

2. Reassessment Schedule: Reassessments are conducted after 3 consecutive months of training based on the following schedule:

• For month-to-month memberships: After the third consecutive month of training (three membership renewals).
• For 3-month memberships: At the end of the membership term.
• For 6-month memberships: At 3-months into the membership and at the end of the membership term.
• For 12-month memberships: At 3-months, 6-months, and at the end of the membership term.

3. Member Reassessment Policy: Members are required to provide a minimum of 24 hours’ notice for any cancellations or rescheduling of quarterly reassessments. Late cancellations (within 24 hours) or no-shows for reassessments will result in the member missing that reassessment for the current cycle.

4. Reassessment Consequences: If a member misses a reassessment due to late cancellation or no-show, they will not be eligible for a rescheduled reassessment within the current cycle.

5. Additional Assessments: Should a member wish to undergo specific assessments, such as the VO2 Max Test or any other A La Carte Assessments, they can purchase these services separately.

6. Membership Term Changes: Switching to a new membership term length after 1 or 2 months of training (e.g., switching to a 6-month term from month-to-month after 1 month of training) does not grant access to an additional two-part performance assessment or reassessment. The reassessment will occur only after three consecutive months of training.

7. Membership Start Requirement: Assessments can only be conducted once the client’s membership has officially started.

8. Results for Summit and Summit+ Members: Assessment results, including InBody Test Results and VO2 max test data, are provided exclusively for Summit and Summit+ members within one week after the Part 2 assessment is complete.

Each active member is entitled to one (1) guest pass per month. Guest passes do not carry over from one month to the next. Unused guest passes for a particular month cannot be saved or accumulated for future use. Members must bring a different guest each time they use their monthly pass.

Booking Platform:

Mywellness App: Members are required to use the Mywellness App for booking equipment/spots in advance.

Booking Timeframe:

• Availability Window:
  • Bookings open 5 days before the session starts at 12:00 am.
  • Booking closes when the session begins.
• Booking Increments:
  • Spots are booked in 30-minute increments.

Booking Limits:

• Maximum Bookings:
  • Members are allowed a maximum of 4 active bookings at any one time.
• Total Booking Time:
  • Total allowable booking time is capped at 120 minutes.

Waitlist System:

• Full Equipment/Spots:
  • Equipment/spots with full bookings will have waitlists.
  • Automatic enrollment in the waitlist is available up to 1 hour before the class start time for sessions starting at noon or later.
  • For morning bookings (before noon), automatic enrollment ends at 9 pm the night before.

Cancellation and On-the-Spot Bookings:

• Cancellation Window:
  • Members can cancel booked sessions up until the session start time.
• Last-Minute Bookings:
  • Members can book a piece of equipment right before the start time if available spots exist.
• Drop-In Option:
  • If a member does not sign up in advance, they may drop by the gym before the start time and join if an available spot is open.

Covid-19 Considerations:

• Advance Booking Encouraged:
  • Due to Covid-19, members are encouraged to book equipment ahead of time to ensure proper staffing and adherence to safety protocols.

Summit One Week Extension Program offers Summit and Summit+ members continued access to the Altitude Athletic Training facility and altitude generators for 7 days following their upcoming membership renewal date. This program is ideal for members preparing for upcoming trips who want to extend their training until the day they leave.

Package Includes:

• Access to the facility and generators for 7 additional days post-membership renewal date.
• One extra coach consult to refine your training plan or provide guidance for your upcoming trek or event.
• Note: No additional personal training session is included for Summit+ members.

Terms and Conditions:

• This extension program is available exclusively to Summit and Summit+ members.
• The 7-day extension period begins immediately after the current membership’s renewal date (last day of active membership).
• The extension cannot be applied to any other time period.
• Members can purchase multiple extensions if desired, but they will be applied consecutively with no inactive days in between.
• The extension cannot be purchased by non-members or without an active membership.
• To be eligible for the quarterly reassessment, members must have an active membership subscription. Members on the extension program will not qualify for reassessments until they renew their full membership.
• After the 7-day extension period, members will no longer have access to the Technogym app, facility, and generators unless they renew their membership.
• Member discounts do not apply to this package

We strive to provide consistent and high-quality coaching and personal training services for all members. However, please note that coaches and trainers are subject to availability and may change over the course of your membership due to scheduling, employment status, or other factors.

In the event that your assigned coach or trainer becomes unavailable, we will work to provide you with a suitable replacement coach. By agreeing to this membership, you acknowledge and accept that the assigned coach may change at any time, and such changes do not warrant a refund or cancellation of membership.

The family discount rate applies for the Basecamp, Summit and Summit+ memberships at Altitude. The discount only applies if 2 or more members of the same family* sign up together on the same membership type and on the same term length (i.e both you and your spouse sign up for 3 months of Summit+ at the same time). Members on the family discount membership shall only renew on the family discount rate if at least one of their fellow family members is an active member at the time of renewal. *A family member is defined as a person in your immediate family or your spouse/partner.

Situation 1 – All other family member(s) put their memberships on a designated hold period

In this situation, the active family members may continue to renew at the family discount rate as long their memberships remain active and the family member(s) on hold follow(s) the designated hold period

Situation 2 – All other family members cancel their membership(s). One family remember remains active

In this situation, the family member continuing on an active membership shall not renew at the family discount rate. Please note this would apply for any cancellation reason including illness or relocation.

THE BASECAMP MEMBERSHIP

THE SUMMIT MEMBERSHIP

THE SUMMIT+ MEMBERSHIP

*All family members must sign up on the same membership type and the same term length for the discount to apply 

• If your Personal Trainer is more than 15 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have for that session.
• If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

• If for any reason you are unhappy with your Personal Trainer, you may transfer to another personal trainer at any given time.
• In all circumstances, any sessions used with the previous Personal Trainer remain used.
• Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your doctor should any medical condition arise.
• Trainers may change during the term of your personal training package due to scheduling or employment changes. If your trainer becomes unavailable, we will assign a suitable replacement. This change does not warrant a refund or cancellation of the package.

A La Carte services and packages are nontransferrable and nonrefundable.

Cancellation Policy: Clients are required to provide a minimum of 24 hours’ notice for cancellations or rescheduling of VO2 Max Tests, Specific Performance Assessments and all other A La Carte Assessments. Any cancellation made within 24 hours of the scheduled appointment will be considered a late cancellation.

Late Cancellation Consequences:

1. Late cancellations will result in the forfeiture of the appointment.
2. Clients will not be eligible for a refund or credit for late cancellations.

No-Show Policy: Clients who fail to appear for a scheduled assessment without any prior notice will be considered a “no-show.”

No-Show Consequences:

1. No-shows will result in the forfeiture of the appointment.
2. Clients will not be eligible for a refund or credit for no-show appointments.

Rescheduling Policy:

1. Clients who wish to reschedule a canceled or missed appointment must do so within a reasonable timeframe.
2. Rescheduled appointments are subject to availability.

Rescheduling Fee: Clients opting to reschedule a canceled or missed appointment will be required to pay the full price of the original appointment.

Policy Enforcement: This policy will be strictly enforced to ensure fairness to both clients, coaches and our facility. We appreciate your understanding and cooperation in adhering to these guidelines.

All drop-in sessions and session packages will expiry as follows: