Terms and Conditions

TERMS AND CONDITIONS

The undersigned individual (the Participant) hereby indicates their desire to participate in activities operated by Altitude Athletic Training Inc., pursuant to the terms and conditions of this agreement.

 

Health and Safety Attestation:

All of the membership rules contained herein apply equally to members, temporary members and guests alike:

  • The Participant attests that they are fully able to participate in an exercise regimen of their design or choosing without undue risk.
  • The Participant agrees to complete a PARQ form and sign a health and wellness liability waiver prior to training.
  • Participants must be 16 and over to use the Altitude Athletic Training facility unattended without the supervision of an adult.
  • Participants are advised to inform Altitude Athletic Training staff and coaches of any injuries, pains or concerns prior to using equipment and engaging in training.
  • It is necessary that all participants, members and guests of Altitude Athletic Training wear appropriate, clean attire and foot wear when using the amenities and gym, and while participating in activities operated by Altitude Athletic Training.

Gym Rules and Participation:

All of the gym rules contained herein apply equally to participants, members, temporary members and guests alike:

  • The Participant hereby agrees to abide by all posted safety guidelines and regulations while using Altitude Athletic Training’s facilities and equipment. This includes – but is not limited to – changing guidelines regarding Covid-19 precautions.
  • The Participant agrees to dress and conduct themselves in a manner deemed appropriate for a fitness facility.
  • The Participant shall not consume drugs, alcohol, or tobacco products on Altitude Athletic Training’s property.
  • The Participant agrees not to photograph or videotape others without their permission on Altitude Athletic Training’s property.
  • Participants are to use lockers for the period they are at the gym. Lockers will be cleared at the end of the day and all items not collected after a period of two weeks will be donated. Altitude Athletic Training is not responsible for lost or stolen items.

Altitude Athletic Training reserves the right to revoke the Participant’s access if these terms are violated.

 

MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:

MEMBERSHIP DUES AND AUTOMATIC RENEWAL POLICY:

Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. All prepaid plans (3, 6, and 12 month blocks) are paid upfront and will automatically renew upon expiration at the same rate and terms as the initial membership. Any changes to the plan, or cancellation must be received in advance of the next billing cycle. It is the responsibility of the Participant to monitor membership expiration and renewal dates.

Basecamp: the Participant agrees to pay the membership dues below according to his/her/their selected term length:

Term Length Price
Month-to-Month $250+HST
3 Months $670+HST (upfront, 10% discount)
6 Months $1275+HST (upfront, 15% discount)
12 Months $2400+HST (upfront, 20% discount)

Membership dues may be paid by automatic debit or credit card transaction online, by phone, or in-person. Memberships are nontransferrable and nonrefundable. The Basecamp membership will renew automatically at the same rate and terms as the initial membership.

 

Summit: the Participant agrees to pay the membership dues below according to his/her/their selected term length:

Term Length Price
Month-to-Month $300+HST
3 Months $810+HST (upfront, 10% discount)
6 Months $1530+HST (upfront, 15% discount)
12 Months $2880+HST (upfront, 20% discount)

Membership dues may be paid by automatic debit or credit card transaction online, by phone, or in-person. Memberships are nontransferrable and nonrefundable. The Summit membership will renew automatically at the same rate and terms as the initial membership.

 

The A Team (Available Pre-launch Only): The A Team benefits are for clients who join before in our pre-launch period between June 2019 and July 2021. A one-time reservation fee of $100 is to be paid at the time of registration; this will be refunded if the member chooses to opt out anytime between registration and one week after Altitude’s launch date. This fee can be waived if the member prepays for the entire 3 months, at $600+HST. The Member agrees to pay a monthly membership fee of $200+HST per month on a month-to-month agreement. Membership dues may be paid by automatic debit or credit card transaction online, through the phone, or in-person. Memberships are nontransferrable and nonrefundable. The A Team membership automatically renews every month.

 

MEMBERSHIP CANCELLATION:

The Participant agrees to the following membership cancellation policy which applies for both the Basecamp and Summit memberships:

Month-to-Month plans and memberships can be canceled at any time, however all cancellation requests must be submitted in-person, by phone or by sending written notification via email to info@altitudeathletictraining.com. Please do not send cancellation messages to our Facebook page or other social media sites. No cancellation fees or penalities apply at this time.

All cancellation requests must be submitted and received prior to the Participant’s renewal date. 

Please note that Summit members will be following a carefully designed program created by their coach. Altitude coaches spend time and resources developing these custom programs and will prepare future phases in weekly-monthly blocks of a member’s program according to a member’s goals and timeline to ensure the greatest chance at success. Altitude Athletic Training kindly asks Altitude members to respect the time and efforts of their coaches and provide advanced notice before cancellation.

 

 LATE CANCELLATION POLICY:

For prepaid plans, cancellation requests submitted after the renewal date will be considered late cancellations and fall under the Altitude Athletic Training late cancellation policy. In a late cancellation circumstance, the Partipant will be refunded 50% of the prorated amount on the remaining membership term. It is the Participant’s responsibility to provide written notice in advance of their renewal date.

MEMBERSHIP HOLDS AND ACCOUNT FREEZES:

The Participant agrees to the following membership hold policy which applies for both the Basecamp and Summit memberships per membership cycle. Members may put their membership on freeze or hold. The hold period varies by membership term length. The allocated hold periods for the listed membership term lengths are indicated below:

Term Length Allocated Hold Period per Membership Cycle
Month-to-Month 1 week
3 Months 2 weeks
6 Months 1 month
12 Months 3 months

All payments drawn prior to the requested hold will not be refunded. All clients will have memberships extended by the number of frozen weeks or months.

 

MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:

If the Participant cancels their membership at any time and returns at a later date they will be subject to any rate increases at the time of enrollment.

 

REFUNDS:

Altitude Athletic Training will not provide refunds retroactively for any cancellation requests. Membership cancellations are processed in-person, by phone or by sending written notification via email to info@altitudeathletictraining.com. Please do not send cancellation messages to our Facebook page or other social media sites.

Altitude Athletic Training does not issue refunds if you do not use your membership.

 

DISCOUNTED MEMBERSHIP PLANS AND PACKAGES:

Altitude Athletic Training provides discounted rates to current residents of the 60 Colborne condo building (60 Colborne Street, Toronto, Ontario, M5E 0B7) and families who sign up together (minimum 2 family members). Please inquire with our staff for more details on discounted plans and packages.

Family Discount

*All family members must sign up on the same term length options for the discount to apply 

THE BASECAMP MEMBERSHIP

Term Length Discount Price What you Save
Month-to-Month 15% $212.50+HST/month $37.50+HST
3 Months 20% $600+HST (upfront) $150.00+HST
6 Months 25% $1,125+HST (upfront) $375.00+HST
12 Months 30% $2,100+HST (upfront) $900.00+HST

THE SUMMIT MEMBERSHIP

Term Length Discount Price What you Save
Month-to-Month 15% $255+HST/month $45.00+HST
3 Months 20% $720+HST (upfront) $180.00+HST
6 Months 25% $1,350+HST (upfront) $450.00+HST
12 Months 30% $2,520+HST (upfront) $1080.00+HST

 

60 Colborne Discount

THE BASECAMP MEMBERSHIP

Month-to-Month

$175+HST for first month only, $250+HST after

3-Month (10% OFF)

What you save: $125.00+HST

1st month $175.00 +HST
2nd month $225.00 +HST
3rd month $225.00+HST
   
Total Upfront $625.00+HST

 

6-Month (15% OFF)

What you save: $262.50+HST

1st month $175.00 +HST
2nd month $212.50 +HST
3rd month $212.50 +HST
4th month $212.50 +HST
5th month $212.50 +HST
6th month $212.50 +HST
   
Total Upfront $1237.50+HST

12-Month (20% OFF)

What you save: $625.00+HST

1st month $175.00+HST
2nd month $200+HST
3rd month $200+HST
4th month $200+HST
5th month $200+HST
6th month $200+HST
7th month $200+HST
8th month $200+HST
9th month $200+HST
10th month $200+HST
11th month $200+HST
12th month $200+HST
   
Total Upfront $2,375.00

THE SUMMIT MEMBERSHIP

Month-to-Month

$210+HST for first month only, $300+HST after

3-Month (10% OFF)

What you save: $150.00+HST

1st month $210.00 +HST
2nd month $270.00 +HST
3rd month $270.00+HST
   
Total Upfront $750.00+HST

 

6-Month (15% OFF)

What you save: $315.00+HST

1st month $210.00 +HST
2nd month $255.00 +HST
3rd month $255.00 +HST
4th month $255.00 +HST
5th month $255.00 +HST
6th month $255.00 +HST
   
Total Upfront $1485.00+HST

12-Month (20% OFF)

What you save: $750.00+HST

1st month $210.00 +HST
2nd month $240+HST
3rd month $240+HST
4th month $240+HST
5th month $240+HST
6th month $240+HST
7th month $240+HST
8th month $240+HST
9th month $240+HST
10th month $240+HST
11th month $240+HST
12th month $240+HST
   
Total Upfront $2,850.00
   

 

PERSONAL TRAINING AND A LA CARTE SERVICES:

Personal training sessions and some services including select performance assessments and private room bookings are not included in Altitude Athletic Training memberships. Altitude Athletic Training reserves the right to demand additional fees for the additional services that the Member chooses to participate in.

Altitude Equipment Booking Policy:

Member bookings are done in the Mywellness App. Members book the equipment/spots they want to use in advance. Spots are booked in 30 minute increments. Bookings start 5 days before the session begins at 12:00 am and close when the session begins. Members are allowed a max number of 4 active bookings at any one time, totalling 120 minutes allowable booking time.

Equipment/spots will have waitlists when they are full. If you are on a waitlist for a piece of equipment beginning at noon or later and a spot opens up, you will be automatically enrolled in the waitlist up to 1 hour before the class start time. For morning bookings (before noon), automatic enrolment will end at 9pm the night before.

Currently, members may cancel booked sessions right up until the session start time. Members are still welcome to book a piece of equipment right before the start time, provided there are available spots. If a Member does not sign up in advance, they may drop by the gym before the start time and join if there is an available spot.

Due to Covid-19, please ensure that you book your equipment ahead of time so that we can ensure that we are properly staffed.

 

A LA CARTE SERVICES (Drop-in Sessions, Personal Training Sessions, Class Packages Etc.)

Nonrecurring payments for A La Carte services and packages are to due prior to the service start date. A la Carte services and packages an be booked online, over the phone or in-person. A La Carte services and packages are nontransferrable and nonrefundable.

 

PERSONAL TRAINING SESSIONS AND PACKAGES

 

Session Bookings and Cancellations:

Session bookings can be made with your personal trainer or at the front desk by phone, email or in-person. All payments must be made in full, either in-person at the front desk or online. All payments must be made in full prior to any sessions being undertaken or booked. 

Personal training packages can be purchased in 1-month, 2-month and 3-month blocks at a set number of sessions per week. Although recommended, the monthly session sets do not need to be completed within a given month specifically. The blocks simply serve as guidelines to encourage consistency and compliance. If sessions are missed or cancelled, they will carry over and can be rescheduled to another time that is convenient to both the client and trainer. 

All personal training package plans and associated session sets expiry at double the length of the block purchased, after which time any unused sessions will be lost and no refund will be made. The expiry schedule is as follows: 

  • 1-month PT session block: Sessions expire 2 months from purchase date
  • 2-month PT session block: Sessions expire 4 months from purchase date
  • 3-month PT session block: Sessions expire 6 months from purchase date

Personal training clients may extend Personal Training packs beyond the expiry day for between one month and 12 full calendar months for the following reasons only:

– Pregnancy
– Serious illness
– Serious injury
– Redundancy
– Relocation

To extend your Personal Training packs you must contact the front desk.

No personal training refunds will be issued for any reason, including but not limited to relocation, illness, and unused sessions.

Personal training clients are encouraged to provide at least 24 hours notice prior to cancelling/rescheduling a session.

Lateness

  • If your Personal Trainer is more than 10 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have for that session.
  • If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

Personal Trainer

  • If for any reason you are unhappy with your Personal Trainer, you may transfer to another personal trainer at any given time.
  • In all circumstances, any sessions used with the previous Personal Trainer remain used.
  • Your Personal Trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your doctor should any medical condition arise.

SAFETY, ACCESSIBILITY AND HOURS OF OPERATION

Participant Access:

This agreement entitles the Participant access to Altitude Athletic Training facilities and equipment bookings so long as all dues are current.

 

Specific Entrance:

Altitude Athletic Training is located on the ground level of the 60 Colborne Condo building. Therefore, we must respect the privacy and space of condo residents. All participants must use the front exterior entrance of the facility during operating hours. Altitude Athletic Training has an emergency exit which is to be used by participants in emergencies only.

 

Accessibility:

 

All aspects of the Altitude Athletic Training facility are barrier-free and accessible. Please contact an Altitude Athletic Training staff member should you require specific accommodations.

 

Hours and specific location access are as follows (and subject to change*):

Modified Hours:

  • Monday: 6:00 am – 8:00 pm
  • Tuesday: 6:00 am – 8:00 pm
  • Wednesday: 6:00 am – 8:00 pm
  • Thursday: 6:00 am – 8:00 pm
  • Friday: 6:00 am – 8:00 pm
  • Saturday: 8:00 am – 12:00 pm
  • Sunday: 8:00 am – 12:00 pm (sea-level)

*Holiday hours may apply and will be posted on social media and emailed to all members in advance

**COVID-19 Amendment: To reduce the spread of Covid-19, Altitude will be operating on the modified schedule posted above. Members will be notified of any changes to the above schedule via email in advance.

 

Indemnification:

The Basecamp, Summit, The A Team memberships and A La Carte Services (Drop-in Packages, Personal Training Packages, Class Packages, etc.) serve as a liability release, pursuant to which the Participant agrees to indemnify and hold Altitude Athletic Training harmless against any and all claims of loss or damage without limitation.

 

Binding Law:

The Basecamp Membership shall be considered binding upon the Member and Altitude Athletic Training, and shall be upheld and enforced in accordance with the laws of Ontario, Canada. Any legal proceedings related to this gym membership contract shall take place in courts located in Toronto, Ontario, Canada.

 

Acceptance:

The signed parties hereby enter into this contract with one another, in acknowledgement and acceptance of the terms listed above.

CONTACT US

Have a specific question or general inquiry about our facility?
Let us know and we’ll promptly reply via email.
Also take at look at our FAQ section for answers to questions we commonly receive.